The challenge
Imported containers pass through many stages, from ocean transit and port clearance to road transport and empty return. The team followed them across spreadsheets, emails and chats, so delays, missing documents and late container returns were hard to spot until they became costly. Each shipment involves a Bill of Lading, several containers and many people, and each of them shares updates in a different way. When one document is missing, the next step stalls, and every extra day a container stays out of its free period can add detention or demurrage charges. The company needed one place where everyone sees the same, current status, and where a shipment cannot quietly skip a step.
